FAQS

Is T-Live Festival 2024 taking place? +

Unfortunately, T-Live Festival 2024 will not be taking place.
Please read the full statement above for more details.

Can I roll over my tickets to T-live Festival 2025? +

Your tickets will automatically be valid for Sun Aug 3rd 2025, but should you prefer a refund, please consult Skiddle or Ticketmaster by (Friday 7th) for the refund process.

How do I claim a refund if I've purchased using Paypal Pay in 3 on Skiddle? +

If you've paid using Paypal Pay in 3 on Skiddle you can claim a refund by heading to the 'options' in your postponement email. Simply claim your refund as usual and all payments made so far will be refunded to you, not including the booking fee. If at any stage you are asked to input the last 4 digits of your card, please type in '0000'.

If I haven’t received my refund within the timeline specified by theticket provider, what should I do now? +

If you have not received your refund within 10 days of requesting it,
please contact Skiddle directly at CustCare@skiddle.com

Will I receive a refund for the booking fee portion of the ticket price? +

Regrettably, the booking fee is non-refundable. Ticket providers charge this fee as a standard to cover the costs of the service,including merchant and transaction fees.

For Payment Plan tickets, the booking fee is a fixed amount distributed evenly across each instalment of your plan. If you have any pending instalments, the remaining portion of the fixed booking fee will be subtracted from the refund of the payments you have
already made.

Will car parking, shuttles, buses and lockers be refunded? +

Yes, all of these extras will be refunded.

I have a question that was not answered by the FAQs. How do I contact you? +

Please contact us via email at info@t-live.co

Speak to us: 

info@t-live.co